Bay Area Houston

OK. That wasn’t cool.

I was a Karen this week. (My apologies to those named Karen) As a former consumer activist it really grinds my gears when someone tries to wiggle out of taking responsibility for their actions, but acting like a Karen wasn’t the best thing to do.

So, here is the story. I took my Subaru to Clear Lake Subaru. They replaced my transmission under an extended warranty. A while later I took it back in because it felt like it was “slipping”. So they replaced the new transmission with a rebuilt one. A while later I returned, again with the same problem. Turns out it wasn’t the transmission after all. It was an ignition coil. They wanted $600 to fix it. I bought the part of $100, watched a YouTube video on how to fix it, and completed the job in 5 minutes. Needless to say I wasn’t very thrilled, but my car was working just fine. Until….

The transmission pan gasket was leaking. That was why I took it back to Subaru. I should have known better. I sat in the waiting room for 2 hours. I enquired about the status after an hour, then again after 2. The second time I got their attention and they confirmed it was the seal on the transmission that they put it that was the problem. They wanted me to pay $550 to repair it.

Really. Needless to say I tried to explain and remind them of what the had done in the past including misdiagnosing the problem and replacing my new transmission with a rebuilt one. Now, to their credit, they offered to “research” the issue and try to have it replaced but the Karen in me was not happy with that offer and I told them so in many different ways.

So I have contacted Subaru of America, explained the situation, including me acting like a Karen, and asked for help. $550 to replace a gasket on a new transmission is insane. The gasket is a $10 part. Let’s see if Subaru comes through.

This entry was posted on Saturday, July 1st, 2023 at 10:04 am and is filed under Consumer. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.