American Airlines Review: Frustrations with Customer Service Unveiled

July 16, 2024

Try calling customer service Go ahead and try. I’ll wait….

I never thought I would never find a customer service worse than AT&T but I did, American Airlines. Here is a warning to those who fly AA and experience trouble. There is no way to actually talk to customer service. At all. If you call to book a flight they will quickly answer the phone and take your money, but if you have a problem they are no where to be found.

Don’t believe me? Go ahead and visit their website and find their customer service department. They have a phone number for reservations, a way to “chat”, and a way to send an email. That email will result in a form letter. Chat eventually refers you to sending an email.

I finally wrote a letter to them and received a response which didn’t address the situation. I filed a complaint with the FAA with the original issue and another about their lack of customer service and finally received a call, weeks later. They followed this up with an email offering $50 but without a contact number for follow up. Today I received a call about the 2nd complaint 3 months later. The offer was adequate and I am suppose to receive another email with a direct number to call if I needed to discuss further. I don’t.

I fly Southwest Air as much as I can. They have a direct number to call and they answer quickly. Every time I have called my situation was resolved whether it was to change a flight, inquire about service, or voice a complaint. They answer the phone and they resolve the issue.

So if you fly AA have fun! If you have a problem good fuckin luck.


Hearing on Home Insurance

June 10, 2024

Tuesday June 11, 2024 8:00 AM.

On Tuesday June 11 the Texas House Committee on Insurance will have a hearing with invited testimony only. You can watch this hearing at the House video archives. The agenda can be viewed here. It includes agenda item “Study current factors affecting the property and casualty insurance market in Texas. Compare the Texas insurance market to other states with respect to affordability in homeowners’ insurance.”

Usually invited testimony includes members of the Texas Department of Insurance and other government organizations as well as others who have in depth knowledge of the industry. I will provide an update on this hearing on Wednesday. Local State Representative Dennis Paul is on this committee.

Spread the word
As of today we have about 400 individuals who have signed up for the newsletter concerning the rising cost of home insurance. Please spread the word and invited your friends to join the list at tinyurl.com/BayAreaHouston. Also you can post this information on your social media platforms including Facebook and Nextdoor.

Community Meeting
Make plans to attend our community meeting concerning the rising cost of insurance.  Local State Representative Dennis Paul has been invited. He is on the Insurance Committee. Local Senator Mayes Middleton has been invited. He is on the Business and Commerce Committee. This committee has been charged with investigating the rising cost of insurance. I am hoping both will attend or at the very least will send a staff member. 

June 27, 2024 7:00 PM
Bay Area Community Center
5002 E NASA Pkwy, Seabrook, TX 77586
(Across from Clear Lake Park)


State to investigate rising insurance rates. Again.

May 30, 2024

In 2003, as a consumer advocate, I watched as the State Legislature reformed home insurance as promised during the 2002 campaign. After signing the significant reforms in Senate Bill 14 then Governor Rick Perry stated, “This comprehensive reform measure will stabilize the home and auto insurance market, rid the insurance industry of fraudulent practices and ensure Texans have access to fair rates offered in a competitive market”. 

So, in the words of Texans across the state: How’s dat workin fer ya buddy?”

It isn’t. Twenty years later insurance premiums are out the roof. Deductibles are so high many wonder if it’s worth paying for insurance. Homeowners in the Bay Area have reported increases in their premiums jumping by 25-100%! Deductibles have risen to over $10,000. Insurance companies are not renewing policies or writing new policies in the area. I’ve talked with homeowners, business owners, Homeowner Associations, insurance agents, realtors, and city and county representatives and the concern is across the board. This issue must be addressed. 

And it will. Again. Like in 2002 the Lt. Governor has issued interim charges to the Senate Business and Commerce Committee titled “Addressing the rising cost of insurance” in preparation of the upcoming legislation session in 2025. Unlike 2002 consumers must demand legislation that will significantly reduce premiums and require reasonable deductibles as the Governor promised twenty years ago. That must be the bottom line. We literally cannot afford another round of empty promises. 

The legislation of 2003 provided significant changes to the regulations of the industry allowing the insurance industry to raise rates without justifying the increases with the Texas Department of Insurance. Coverage for foundation, water, and sewer were removed from policies making the coverage optional. The value of the home, set by the insurance companies, saw massive increases resulting in higher premiums. These are just a few examples of the reforms of 2003, but the bottom line is that the reforms failed miserably.

In 2003 the industry blamed the mold issue for high increases. This year they will blame inflation, the Texas freeze, and more active storms. They will probably blame lawsuit abuse after companies refuse to pay on claims to consumers. Inflation has taken a toll, but it not only has subsided it shouldn’t be a reason to double premiums. The Texas freeze wasn’t the fault of homeowners, yet the Legislature passed a bill forcing consumers to pay for the failure. We shouldn’t have to pay for it again. In 2003 the legislature passed significant tort reform limiting lawsuits and yet that too has failed. It hasn’t reduced insurance premiums. These failures are not recent. There were significant warnings ever since the reforms passed yet our elected officials did nothing.

It’s time for consumers to take action. The Business and Commerce Committee will be accepting input from the community and will hold hearings concerning the interim charges. State Senator Mayes Middleton, who sits on the Committee, should demand hearings within the community instead of just in Austin. State Representative Dennis Paul, Mary Ann Perez, and Briscoe Cain all sit on the House Insurance Committee. They too should call for local hearings.

In the meantime, consumers are organizing a townhall type of meeting in the Bay Area to address this issue. Elected officials will be invited to participate and provide input on how insurance rates have gone unchecked for so long and what they intend to do about it. We can no longer sit quietly waiting for action to be taken or for promises to be made. 

Consumers need to either stand up and be loud or sit down and be quiet. I’m standing.


Movie Review: Civil War

May 8, 2024

Watch it? Rent it? Skip it?

Watch it! That was an interesting take on a fictious civil war in the United States. The movie follows reporters who are traveling to Washington DC hoping to interview the President who has turned the military on civilians. It’s graphic at times. Disturbing most of the time. For those of you who are carelessly talking about a civil war you might want to take a couple of hours to see what you might get if it really happens.

Kirsten Dunst was fantastic. Wagner Moura, who played Pablo Escobar in Narcos, had a disturbing scene where he silently screams after members of the press, and his friends, were executed by the President’s supporters. That scene has stuck with me. Sound wasn’t needed for this scene.

But I was impressed with the sounds of the gunfire in the theatre. Unless you have a 7.1 sound system at home you may not experience the same affect. It is worth the effort to see it in the theater.

Go watch it before it leaves. It will not be the same at home.


Keller ISD Trustee purging records

March 21, 2024

When you don’t like what people are saying to you, simply delete the records.

I doubt anyone at CCISD would do something this stupid, well, maybe Scott Bowen, but no one else. Keller ISD is continuing their investigation into how a Dutch evangelical film crew was allowed into a high school without authorization from the School Board. The board member who gave them access to the school immediately resigned to spend more time with their attorney and several others are being asked to resign for their role in the scandal including Trustee Micah Young.

After the event was exposed Trustee Micah Young posted an apology to his Keller ISD Facebook page and was hammered by hundreds calling for his resignation. After nearly 600 comments with the overwhelming number calling for his resignation he simply deleted the apology and the comments.

There could be a problem with this. If he is using his page as part of his position (he is) then he must preserve the data under the Texas Open Records Act. Luckily the Texas Attorney General’s office is sympathetic to those who break the law so I doubt if they will take action but those filing a civil suit might be interested.


The high cost of Texas gun culture. Robb Elementary Uvalde

February 14, 2024

Most Uvalde residents don’t seem to care about the 19 children killed at Robb Elementary School but maybe they will care about how much this shooting is going to cost them.

It is sad. After the worst shooting in the history of Texas that shattered the lives of 21 families the voters in Uvalde stood up, took matters into their own hands, and voted for the very elected officials who refuse to stop gun violence. They voted for Greg Abbott who signed bills proclaiming Texas is a 2nd Amendment sanctuary city. They voted for elected officials who are good at offering worthless thoughts and prayers but nothing else. And now it’s going to cost them. According to ABC:

Mata and other victims’ families are waiting for the buildings to be torn down, while the community grapples with mixed emotions over plans to demolish the school and replace it with a new one elsewhere in Uvalde.

Robb Elementary School is scheduled to be demolished and taxpayers are on the hook to pay for the demolition, and the building of a new school. The cost of a new elementary school is estimated to be over $30 Million. Texas has a habit of breaking things then making Texans pay for it. After breaking the electricity grid in 2021 Greg Abbott demanded upgrades to the system, upgrades that should have been performed decades ago. Then he signed a bill to pass that cost onto consumers. Texans bent over and took it.

Greg Abbott and his gun nut buddies provided an 18 year old easy access to an AR15 and he killed 19 children at Robb Elementary. Now you get to pay for it.

No Place But Texas.


Movie Review: The Anatomy of a Fall.

January 25, 2024

Watch it? Rent it? Skip it?

Skip it. The Anatomy of a Fall has been nominated for a number of Oscars including best actress, best director, best picture, and more. Rotten Tomatoes rated it at 96% with an audience score of 90%. I just can’t see what they saw in this movie.

Most of it is in French. At first I thought they were speaking in French so we didn’t understand that particular part of the movie as if they were keeping some information from us. After a few minutes I turned on closed captions. And most of the movie is in a French courtroom. According to Rotten Tomatoes:

For the past year, Sandra, her husband Samuel, and their eleven-year-old son Daniel have lived a secluded life in a remote town in the French Alps. When Samuel is found dead in the snow below their chalet, the police question whether he was murdered or committed suicide. 

It was too long. It was too slow. I lost interest. I thought the acting was just so-so and not worthy of an Oscar nomination but then again what the hell do I know about acting? I don’t think Ryan Gosling deserved a nomination either.

I would think those who are true movie buffs would appreciate this movie more than I did. For me I am missing my $5.99.


Movie Review: Poor Things

January 5, 2024

See it? Rent it? Or skip it?

Skip it. In fact it is close to being one of those movies you rent from Redbox with a free rental coupon, give it to your neighbors to watch, then steal their lawnmower. At least you will get something out of it.

Seriously, we almost left and went to see Godzilla Minus One just like we almost did with Napoleon. It was slow, full of sex, and pointless. If you want to see Emma Stone naked, multiple times, having sex, go see it. If that is what turns you on. Other than that I saw no point in it. I should have known better since Willem Dafoe was a main character. Much like The Lighthouse, it sucked.

What I said about The Lighthouse applies to Poor Things:

$8 damn dollars down the drain. 

I felt I needed to wear a black beret, smoke a thin colored cigarette, eat at a open air cafe with free roaming feral cats, drink an overly expensive espresso while talking about the inherent meaning of the film, it’s underlying implications, and how it would affect me as a human being who just wasted $8 damn dollars.

What the living hell was this all about?

Do yourself a favor. Skip it.


Travel Review: Terlingua and Big Bend National Park

December 19, 2023

Great weather! Great fun!

This was a solo trip for me. Long drive. Loooong! Luckily I stayed one night in Blanco and that made the trip the next day tolerable. December has perfect weather with the highs in the mid 60’s and sunny and low 40’s at night. Perfect for hiking.

The Hotel
I stayed in Terlingua, the ghost town, in a place called La Posada Milagro. It was a small bunk house with a shared bathroom and shower outside of the unit. Small but perfect for my stay. They have other rooms with private bathrooms. It was a short walk to the breakfast restaurant Espresso Y Poco Mas. It had two porches, an outside kitchen, and fireplaces. I was lucky there was a meteor shower when I was there and spent the evening outside with a warm fire. Visit their website for some great pictures! It was also a short walk to the Starlight Theatre and restaurant. They have wifi and 5G was available around the area. Great place to stay if you want to be right in Terlingua! There are other hotels in the area as well as a resort in Lajitas and teepees, domes, tents, and Triangle type of structures all in the area. In 2021 I stayed in a small cabin in the middle of no where that had a large telescope in a building and an observation tower. It was pretty cool!

The Starlight Theatre
Pretty good food and they had entertainment every night. Sometimes there was a short wait for a table but everyone just grabbed a drink from the bar and went outside to sit in the funny chairs (see below) and visit with others. Next door was a nice gift shop. Some of us sat and had a few beers, every now and then, interrupting each other when a meteor appeared. (It was an awesome show!!!) If you go, make sure you stop here for dinner. Try the Chicken Fried Antelope!

Big Bend National Park.
As usual I left my Senior pass at home but it was only $20 for the entire weekend. Great price. I was able to do two hikes, one 5.5 miles and another 3.6 miles. Both had some great views. There is another, the Lost Mine Trail, that I hiked back in 2021. That one was about 5 miles straight up!!! There are plenty of trails from .5 to 12 miles. I also went to the mouth of the Santa Elena Canyon. There is a 1.6 mile out and back trail. I hiked that one in 2021. Make sure you have gas. There is a station in Terlingua with $3.49/gallon and another in Lajitas for $5.39/gallon. Get gas in Terlingua! The weather was perfect! I took a sweat shirt and had to use it in the shady areas.

Food.
There are plenty of options for food in Terlingua. Venga is a new place and had great well priced breakfast. There is a barbecue, pizza, and Mexican food places in the area as well as a couple of bars.

Caverns of Sonora
I stopped at the Caverns in Sonora just a few miles off I10 on the way back. If you like caves it is a pretty good one. Privately owned for decades. It’s hard to compete with Carlsbad Caverns but it was a good stop.

Here are some pictures!


Movie Review: Napoleon

December 5, 2023

Watch it? Rent it? Skip it?

Skip it. Wow that was truly disappointing. Acting was just so-so. Script laughable at times (seriously we actually laughed) Slow at times. Some in the audience actually fell asleep and woke up suddenly after snoring loudly. It was just that bad.

We were considering leaving the movie after an hour or so and sneaking into Godzilla. Do yourself a favor and go watch Godzilla.